Return & Exchange Policy

Damaged or incorrect items

If your bottle arrives damaged, leaking or is not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo and your order number. We will replace it at no cost.

Change of mind

Because this is a personal-care product, we cannot accept returns of opened bottles. Unopened, sealed bottles can be returned within 7 days of delivery; the return courier cost is borne by the customer and the refund is made by bank transfer once the bottle is received.

Refunds

Refunds are processed within 5 working days of the returned item reaching us.